Last Updated: June 2026
Welcome to MyFramory. We are committed to delivering premium-quality wall frames and personalized products. By placing an order with us, you agree to the following Refund & Returns Policy.
1. Custom Orders
All personalized and custom-made products are manufactured specifically according to the customer’s request.
Therefore, custom orders are non-refundable, non-returnable, and non-exchangeable.
Exceptions apply only if:
- The wrong product is delivered by MyFramory.
- The product arrives damaged during shipping and the claim meets the conditions outlined in this policy.
Once production has started, custom orders cannot be cancelled.
2. Ready-Made Products
Ready-made products are eligible for replacement only in the following situations:
- You receive an incorrect product.
- Your product arrives physically damaged during transit.
We do not provide refunds or replacements for:
- Change of mind.
- Personal preference.
- Incorrect order placed by the customer.
- Dissatisfaction with design choice.
- Minor color variations.
- Size assumptions or misunderstandings.
3. Replacement Policy
MyFramory provides replacement only for approved claims.
Cash refunds, bank refunds, or store credits are not offered under normal circumstances.
4. Claim Submission Time
Customers must report any issue within 48 hours of receiving the parcel.
Claims received after 48 hours may not be accepted.
5. Mandatory Unboxing Video
To protect both the customer and MyFramory, a complete, continuous, and unedited unboxing video is mandatory for any replacement request.
The video must:
- Start before opening the parcel.
- Clearly show the sealed package.
- Record the complete unpacking process.
- Clearly display the issue or damage.
Claims submitted without an unboxing video may be rejected.
6. Colour & Print Variation Disclaimer
Actual printed colors may vary slightly from what appears on mobile phones, tablets, laptops, or computer monitors.
Minor differences in:
- Color tone
- Brightness
- Contrast
- Saturation
- Print finish
may occur due to display settings, lighting conditions, and printing processes.
Such variations are considered normal and do not qualify for replacement or refund.
7. Size & Product Specification Disclaimer
Customers are strongly advised to review the product size, dimensions, and specifications before placing an order.
Product images shown on the website or social media may appear larger or smaller depending on screen size and display settings.
Misunderstanding or incorrect assumptions regarding product dimensions or size shall not be considered a valid reason for replacement or refund.
8. Shipping Damage
Although every order is packed securely, if a product is damaged during shipping, the customer must:
- Report the issue within 48 hours.
- Provide the required unboxing video.
- Share supporting photographs if requested.
After verification, an approved claim will be resolved through replacement only.
9. Right to Reject Claims
MyFramory reserves the right to reject any claim if:
- The claim is submitted after 48 hours.
- The required unboxing video is not provided.
- The product has been used, altered, or intentionally damaged after delivery.
- The issue does not relate to manufacturing, packaging, or shipping.
- Evidence provided is incomplete or insufficient.
10. Contact for Support
For any replacement request or order-related assistance, please contact MyFramory through our official support channels and provide:
- Order Number
- Complete Unboxing Video
- Clear Supporting Photos (if applicable)
- Brief Description of the Issue
Our support team will review the case and respond as soon as possible.
Important Note
By placing an order with MyFramory, the customer acknowledges that they have read, understood, and agreed to this Refund & Returns Policy.
11. Cash on Delivery (COD) Policy
MyFramory offers Cash on Delivery (COD) for the convenience of its customers.
By placing a COD order, the customer agrees to accept and receive the parcel upon delivery.
If a customer intentionally refuses delivery, provides incorrect information, or repeatedly fails to receive confirmed COD orders without a valid reason, MyFramory reserves the right to:
- Refuse future Cash on Delivery orders.
- Require advance payment for future purchases.
- Cancel pending or future orders at its sole discretion.
- Restrict or suspend service to the customer.
These measures are implemented to prevent misuse of the COD facility and to ensure a smooth shopping experience for genuine customers.
“By placing this order, you confirm that you have read and agreed to our Refund & Returns Policy and Terms & Conditions.”