Please read this information before placing your order.
Delivery options
Available shipping methods and charges are displayed at checkout after you enter your delivery address. If no method is available, please contact MyFramory before placing an order.
Processing and delivery estimates
Processing and delivery depend on the products, order details and destination. Contact us for an estimate if you need one before ordering. A date is confirmed only when MyFramory expressly confirms it for your order.
Your delivery details
Check your name, phone number and complete address before submitting an order. Tell us promptly if any detail needs to be corrected. Changes depend on the order’s current status.
Custom orders
For custom work, discuss the design approval, order details and expected timing with us before confirmation.
Delivery concerns
If an order has not arrived or the item received is incorrect, contact us with your order number. For a wrong-product replacement, our store policy requires the claim and video proof within 48 hours of receiving the order. Please read the Return & Replacement Policy for details.
Contact MyFramory
For questions about this policy, visit Contact Us.